Warranty and FAQs

Warranty

*Note extended holiday return policy*

Holiday purchases (bought between October 15 and December 31, 2012) may be returned until January 31, 2013

We warrant your bag to be free of defects in materials and workmanship for one year from date of purchase. All other products, including electronics, are warranted to be free of defects in materials and workmanship for 90 days from date of purchase.

 In the unlikely event that you experience a defect in materials or workmanship, we will replace the product (at our option). Please contact us by email or by phone at 1-800-537-5544. We will provide you with instructions for the product’s return. You will be asked to send dated proof of purchase and a check with the product to cover shipping and handling. 

If there is not an exact replacement available, we will make every effort to replace the product with a similar product. If there is not a similar product, we will replace it with something of a comparable retail value. 

This warranty is designed to protect you against defects in materials and workmanship only. Please be aware that defects are most likely to be discovered during the first year of use. Like any product, your Travelon product will wear over time with normal use. This warranty does not cover damage resulting from wear and tear, misuse, abuse, or damage caused by common carriers. If you return an item due to these reasons, Travelon will reserve the right to return it to you.

Travelon does not make any implied warranties of merchantability or use for a specific purpose nor does the limited warranty apply to incidental or consequential damages. Some states do not allow limitations on incidental or consequential damages nor the extent of an implied warranty, so the foregoing may not apply to you.

How do I clean my new Travelon bag?

How do I clean my RFID Blocking Wallet/ID Holder/Passport Case/Purse Organizer...?

How do I recalibrate my Travelon digital scale?

Will my RFID Blocking product set off airport security?

What battery size do I use in my Travelon product?

Q: How do I clean my new Travelon bag?

A: If your bag is Microfiber, Polyester, Nylon, Cotton or Canvas

• Spot clean only with a damp cloth. If necessary, use a mild fabric detergent.
• Pat dry with a clean dry cloth.
• Do not put in washing machine or dishwasher.

If your bag is Microsuede

• Spot clean only with a damp cloth. If necessary, use a mild fabric detergent.
• Pat dry with a clean dry cloth.
• After the bag is dry, it may be neccessary to fluff the fibers to regain its suede texture. Rub the surface of the bag in a circular motion with a stiff, clean toothbrush.
• Do not put in washing machine or dishwasher.

If your bag is Leather

• Spot clean only with a gentle leather cleaner. We recommend testing your leather cleaner on a small, hidden area first.
• Do not put in washing machine or dishwasher.

Q: How do I clean my RFID Blocking Wallet/ID Holder/Passport Case/Purse Organizer...?

A: There are no electronics in the RFID blocking feature in your Travelon product. Go ahead and clean it as you would a product without an RFID Blocking feature.

Q: How do I recalibrate my Travelon digital scale?

A: Your Travelon digital scale is recalibrated every time you press the / power button. Inaccuracy or malfunction is most likely the result of low batteries, or overloading.

If your scale is indicating the batteries are low, change batteries. If your scale indicates it is overloaded (weight capacity up to 110 lb. / 50 kilograms) remove excess load/weight immediately. Overloading can cause permanent damage.

Q: Will my RFID Blocking product set off airport security?

A: TSA's current regulations dictate that pockets are emptied and contents placed through x-ray screening, along with bags and other carry-on items. Your RFID Blocking product should go through x-ray. If you forget and keep your wallet in your pocket, yes, it will set off the metal

A: Here's a list:

For more information contact us today.