Warranty and FAQs

5 Year Limited Warranty

Your Travelon bag has been manufactured to provide you with years of trouble-free use. We stand behind the quality of materials and workmanship that have gone into the construction of your Travelon bag and warrant it to be free from defects in materials and workmanship for 5 years from date of purchase. All other products, including electronics, are warranted to be free from defects in materials and workmanship for 90 days from date of purchase.

In the unlikely event that a problem arises due to a defect in materials or workmanship, we will repair or replace the product (at our option). You will need to call or email customer service for a Return Authorization number 800-537-5544 or customerservice@travelonbags.com).

We will provide you with instructions for the product's return. You may be asked to send a dated proof of purchase and a check to cover shipping and handling. Your Return Authorization number must be written on the outside of the return box.

If there is not an exact replacement available, we will make every effort to replace the product with a similar product or a product of a comparable retail value.

This warranty is designed to protect you against defects in materials and workmanship only. Like any product, your Travelon product will wear over time with normal use. This warranty does not cover damage resulting from wear and tear, misuse, abuse, or damage caused by common carriers. If you return an item due to these reasons, Travelon reserves the right to return it to you.

Travelon does not make any implied warranties of merchantability, or use for a specific purpose nor does the limited warranty apply to incidental or consequential damages. Some states do not allow limitations on incidental or consequential damages nor the extent of an implied warranty, so the foregoing may not apply to you.

(C) 2015 Travelon, All Rights Reserved Rev022715


FAQS

How do I clean my new Travelon bag?

How do I clean my RFID Blocking Wallet/ID Holder/Passport Case/Purse Organizer...?

How do I recalibrate my Travelon digital scale?

Will my RFID Blocking product set off airport security?

What frequencies does Travelon RFID Blocking protect against?

What battery size do I use in my Travelon product?

Why am I seeing a California Prop 65 Warning?

Does the Travelon Security Incident effect me, and how do I need to respond?

Q: How do I clean my new Travelon bag?

A: If your bag is Microfiber, Polyester, Nylon, Cotton or Canvas

  • Spot clean only with a damp cloth. If necessary, use a mild fabric detergent.
  • Pat dry with a clean dry cloth.
  • Do not put in washing machine or dishwasher.

If your bag is Microsuede

  • Spot clean only with a damp cloth. If necessary, use a mild fabric detergent.
  • Pat dry with a clean dry cloth.
  • After the bag is dry, it may be neccessary to fluff the fibers to regain its suede texture.
  • Rub the surface of the bag in a circular motion with a stiff, clean toothbrush.
  • Do not put in washing machine or dishwasher.

e bag is dry, it may be neccessary to fluff the fibers to regain its suede texture.

  • Rub the surface of the bag in a circular motion with a stiff, clean toothbrush.
  • Do not put in washing machine or dishwasher.

If your bag is Leather

  • Spot clean only with a gentle leather cleaner. We recommend testing your leather cleaner on a small, hidden area first.
  • Do not put in washing machine or dishwasher.


Q: How do I clean my RFID Blocking Wallet/ID Holder/Passport Case/Purse Organizer...?

A: There are no electronics in the RFID blocking feature in your Travelon product. Go ahead and clean it as you would a product without an RFID Blocking feature.


Q: How do I recalibrate my Travelon digital scale?

A: Your Travelon digital scale is recalibrated every time you press the / power button. Inaccuracy or malfunction is most likely the result of low batteries, or overloading.

If your scale is indicating the batteries are low, change batteries. If your scale indicates it is overloaded (weight capacity up to 110 lb. / 50 kilograms) remove excess load/weight immediately. Overloading can cause permanent damage.


Q: Will my RFID Blocking product set off airport security?

A: TSA's current regulations dictate that pockets are emptied and contents placed through x-ray screening, along with bags and other carry-on items. Your RFID Blocking product should go through x-ray. If you forget and keep your wallet in your pocket, yes, it will set off security screening devices.


Q: What frequencies does Travelon RFID Blocking protect against?

The Travelon RFID blocking products blocks transmission of this information when the cards are in the RFID blocking product, compartment or pocket, preventing unauthorized access. Our products are designed for use with RF Smart Cards, ID's and Passports, which work on a limited range (i.e. Tap & Go / SpeedPass, etc.). These types of chips most often fall within the 125 kHZ (Low Frequency) or 13.56 MHZ (High Frequency) categories. The card or passport needs to be within touching distance of the reader in order to register the information that is embedded on the RF chip. Our RFID items are not intended to be used for purposes beyond the standard LF/HF scope for which they were developed.


Q: What battery size do I use in my Travelon product?

A: Here's a list:

Item # Description Battery Size QTY
1920 * Noise Reducing Headphones AAA 1
02038 * Mini Travel Scale CR2032 1
02053 * Travel Alarm Clock CR2025 1
12240 4-in-1 Car Emergency Tool AA 2
12267 3 Speed Personal Folding Fan AA 4
12290 * All Purpose Digital Clock & Timer G13-A lithium 1
12112 * Ergonomic Digital Scale AAA 2
12266 * On Your Weigh Luggage Scale CR2032 2
12402 Micro Scale CR2032 2
12237 * Toothbrush Case AAA 3
19001 * Noise Reducing Earbuds AAA 1

* Indicates a Discontinued Item

For more information contact us today.


Q. Why am I seeing a California Prop 65 Warning?

A. Proposition 65 is a California law that requires consumers to be notified about the possible presence of listed chemicals in excess of specified levels in products sold in California. Read more...


Q. Does the Travelon Security Incident effect me, and how do I need to respond?

Between November 13, 2015 and June 10, 2016, malicious code was placed on Travelon's server. The code collected data that was input in the shopping cart application on Travelon's website for transmission to the credit card processing vendor. Read more...