Privacy Policy

Last Revised: October 1, 2018

 

Travelon Privacy Policy

At Travelon, we respect and are committed to your privacy. This Privacy Policy outlines what information we collect through the Travelon website (the “Site”), how we use that information and the choices you have with regard to the collection and use of your personal information.

Your Agreement

By using this website, you consent to the collection and use of information as set forth in this Privacy Policy. If you do not agree to this Privacy Policy, in whole or in part, please do not use this website. We reserve the right, at our discretion, to modify, update, add to, or remove portions of this policy at any time without advance notice. If we change our Privacy Policy, we will post changes on this page to keep you aware of what information we collect, how we use it, and under what circumstances we disclose it. We encourage you to check this page periodically to ensure that you are aware of any changes we may have made. Your continued use of the Site or any Travelon owned domain name following the posting of any changes will signify your acceptance of those changes.

In summary please read this policy carefully. We respect and work to protect your privacy. If you have any questions about this privacy policy, or the privacy practices of this site, contact us by writing to us at Travelon, Inc., attention: Matthew Lyons or by calling us directly at (847) 621-7000 or by emailing us at custsvc@travelonbags.com Please include your name, address, and/or email address when you contact us.

Personal Information and other data we collect

Travelon collects certain information from and about you through the Site.

PERSONALLY IDENTIFIABLE INFORMATION – This is information that you voluntarily provide to us when you place an order, make a review, or sign up to receive marketing emails from us. The information may include name, email address, physical address, phone number, and possibly Company Info. We do not collect credit card information.

Except in the circumstances listed below, we will never otherwise share your personal information with anyone else without your consent:

  • We will share your information as necessary to fulfill your order, provide you with information you have requested, respond to customer service issues, and provide other information that may be of interest or use to you regarding our products;
  • To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of contracts, or as otherwise required by or to comply with federal, state or other law, court order or lawful subpoena;
  • If Travelon is acquired by or merged with another company, in which case we will notify you of such an acquisition or merger.

NON-PERSONALLY IDENTIFIABLE INFORMATION – Our website also automatically collects certain demographic data, such as URL last visited, page accessed, anonymized IP address, browser type and language, and the date and time of certain actions, which is used for site maintenance and improvement, and general analysis. This information is not linked to any individual user and cannot be used to identify any specific user.

Review of Personal Information and Opting-Out

You can review the personal information you provide to us and make any desired changes to the information at any time by writing us at: Travelon, Inc., attention: Matthew Lyons, or by calling us directly at (847) 621-7000, or by emailing us at custsvc@travelonbags.com. Please include your name, address, and/or email address when you contact us.

Opting-out. Even after you have consented to our collection and use of your personal information, you may opt-out of having your personal data collected or used by us by contacting us via one of the methods described above. You also have the right to opt-out of having your personal data disclosed to an independent third party or used for some reason other than why originally collected.

A user may change/correct his/her preferences or personal information at any time online or by contacting us at the above e-mail address or phone number.

Your Rights With Respect to Your Information

You may have heard about the General Data Protection Regulation (“GDPR”) in Europe. GDPR gives people certain rights with respect to their personal information collected by us on the Site. Accordingly, Travelon recognizes and will comply with those rights, except as limited by applicable law. The rights under GDPR include:

Right of Access – This includes your right to access the information we gather about you, and your right to obtain information about the sharing, storage, security and processing of that information.

Right to Correction – This is your right to request correction of your information.

Right to Erasure – This is your right to request, subject to certain limitations under applicable law, that your information be erased from our possession (also known as the “Right to be forgotten”).

Right to complain – You have the right to make a complaint regarding our handling of your information with the appropriate supervisory authority.

Right to Restrict Processing – This is your right to request restriction of how and why your information is used or processed.

Right to Object – This is your right, in certain situations, to object to how or why your personal information is processed.

Right to Portability – This is your right to receive the personal information we have about you and the right to transmit it to another party.

Right to not be subject to Automated Decision-Making – This is your right to object and prevent any decision that could have a legal, or similarly significant, effect on you from being made solely based on automated processes. This right is limited, however, if the decision is necessary for performance of any contract between you and us, is allowed by applicable European law, or is based on your explicit consent.

Some of these rights can be exercised through your account dashboard. However, if you have any questions about exercising these rights, or need assistance, please contact us at custsvc@travelonbags.com.

We also do not require or seek any “special categories” of information under GDPR including racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, sexual orientation or health information,

You will not normally have to pay a fee to access your information or exercise any of these rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, in these situations we may elect to refuse to comply with an unfounded, repetitive or excessive request.

To help us confirm your identity and ensure you can exercise any of the above rights, we may request certain information from you. This is for security purposes to ensure that your data is not disclosed to any person that has no right to receive it.

We will try to respond to any legitimate requests within one month, but if the request is complex, unique, or there have been a number of requests made by you in a short amount of time, our time to respond may take longer. If our response will take longer, we will keep you informed of our progress.

Retention of Your Information

We retain your personal information only as long as necessary for the purpose for which it was collected or as required for necessary business purposes or required by law.

Security of Your Personal Information

We are committed to keeping your personal information safe. We therefore take appropriate and commercially reasonable technical, physical and organizational precautions, taking into account our size and purpose, the sensitivity and volume of information we hold, the size and complexity of our operations, and the cost of available tools, to protect personally identifiable information that we collect. Among other things, all connections to our server are via HTTPS and all data is encrypted in transit. Additionally, our hardware and software is updated regularly with the latest security patches. All credit card transactions are processed through a secure portal through Cybersource and credit card information is not stored on, or transmitted from, our servers.

However, no protection method, hardware or software is 100% perfect and information can therefore be lost, even with appropriate protections. You understand and agree that there is no such thing as perfect security and therefore Travelon cannot, and is not, guaranteeing, ensuring or warranting that the information we collect about you or that you transmit to us will never be compromised, and that you are accepting that risk.

You can also help keep your information safe by keeping your account information and access information confidential and using strong passwords. You should also limit access to your computer, place appropriate security software on your computer and log out and close your browser after accessing your account and other information.

Processors we use

As part of the services we provide, and only to the extent necessary, we may use the following processors to process some or all of your personal information, all of which are located in the United States. These processors are restricted from using your info in any manner other than the purpose for which it is provided to them in connection with helping us to provide you with the products and services available on our site:

Benchmark Internet Group – Email marketing

Cybersource – Credit Card Gateway

UPS – Shipping vendor

Cookies

Travelon uses cookies to personalize or enhance your user experience on the Site. A cookie is a small text file that is sent to your browser from a web site’s server and stored on your computer’s hard drive. One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. This simplifies the process of delivering relevant content and eases site navigation by providing and saving your preferences and login information as well as providing personalized functionality and improving your experience using the Site. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by the web server of the domain that issued the cookie to you.

A web beacon is a small transparent "GIF" image that is embedded in an HTML page or email used to track when the page or email has been viewed. A similar device may be used by which a product, service or functionality may send data to a server when a set of user-initiated events occur (such as after clicking a button on the Website or in an email). This device is similar to a cookie in that it tracks your visit and the data can only be read by the server that receives the data. It is different than a cookie in that it is not browser-based, may not function as an identification card and does not store any data on your computer. Travelon does not utilize web beacons.

Cookies and web beacons may be used by third party advertisers or third party vendors (such as facebook) that have links on our Site. Those cookies and their use are subject to those parties’ privacy policies, not ours, and we disclaim all liability in connection therewith.

Most browsers are initially set to accept cookies and similar devices. You can set your browser to notify you when you receive a cookie or similar device, giving you the chance to decide whether or not to accept it. If you reject cookies by changing your browser settings, this may disable some of the functionality of our Site. To find out more about cookies, including how to see which cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Do Not Track

When you visit a website, your browser automatically shares certain information, such as your IP address and other device information. Such sharing can allow the website and/or content providers to track you over time and across multiple websites. Today, many browsers offer Do Not Track plugins that allow you to express a preference that you not be tracked, and that tell websites that you visit, by sending an electronic beacon, this preference. At this time, our Site does not respond to Do Not Track beacons sent by browser plugins. Travelon, however, does not track you over time and across websites.

Links to Other Sites

Our site contains links to other websites operated by third parties that are not bound by our privacy policy. Any personal information that you provide to other websites will be subject to the privacy policies of that site. Travelon has no control over the information collection and distribution policies of these sites, and has no responsibility or liability for their policies or actions. You will be notified when leaving our site or links will be clearly identified and other sites will not be embedded in our site. This statement applies to Travelon’s products, services and websites worldwide (collectively, Travelon’s “services”).

New Product Ideas

We are continuously working on product concepts and have many new products and ideas in various stages of development. We wish to prevent any possible misunderstandings regarding unsolicited suggestions and to avoid potential confusion or disputes when Travelon’s products or marketing strategies might seem similar to ideas submitted to Travelon. Because of this, if you choose to send Travelon a product or marketing idea and it is not the subject of a U.S. Patent or Patent Application or a written agreement between Travelon and yourself, then Travelon will have no obligation to the author or sender of the idea, and the following terms shall apply to your submission:

You agree that:

1. Your ideas will automatically become the property of Travelon, without compensation to you;

2. Travelon, at its sole discretion, may use the ideas for any purpose and in any way whatsoever;

3. Travelon will not be obligated to respond to your submission; and

4. Travelon will not keep records of submissions and will not return any materials submitted. This applies to any idea submitted via phone, fax, email, letter, drawing or any verbal or written form of communication.

Third Party Advertising

We may use third-party advertising service vendors to serve advertisements on this Site. These vendors may use cookies, web beacons or similar technologies to serve you advertisements tailored to interests you have shown by browsing on other sites you have visited (even if we do not allow the advertiser to place cookies on our Site). In doing so, these vendors may collect non-personal data such as your browser type, your operating system, Web pages visited, time of visits, content viewed, ads viewed, and other clickstream data. The use of cookies, web beacons or similar technologies by these advertising service vendors is subject to their own privacy policies, not ours, and we disclaim all liability in connection therewith. If you do not want the benefits of these advertising cookies, Web beacons or similar technologies, you may be able to opt out by visiting http://www.networkadvertising.org. (This will not prevent you from seeing ads; the ads simply will not be delivered through these targeting methods.)

Age Limits

The Site is not designed for, targeted to, or intended for people under 18 years of age. Travelon does not knowingly collect any information from persons under 18 years of age. If we learn that we have collected personal information from anyone under 18 years of age, we will take reasonable steps to delete the personal information.

Location of Site and Data

The Site is operated in Cook County, Illinois in the United States. If you are located in the European Union or elsewhere outside of the United States, please be aware that any information you provided to us will be transferred to the United States. By using our Site, participating in any of our services and/or providing us with your information, you consent to this transfer.

Jurisdiction

Except as otherwise prohibited by law, this Privacy Policy shall be governed by and construed in accordance with the laws of the State of Illinois without regard to choice of law rules. Any claim, lawsuit, or other action related to or arising out of the Site, its use, or this Privacy Policy, shall be brought in a court of competent jurisdiction located in Cook County, Illinois.