Warranty and FAQs, US and Canadian Customers

Your Travelon bag has been manufactured to provide you with years of trouble-free use. We stand behind the quality of materials and workmanship that have gone into the construction of your Travelon bag (carry-on bags, handbags, toiletry kits, waist packs, backpacks, and wallets) and warrant it to be free from defects in materials and workmanship for 5 years from the date of purchase under the conditions described in this limited warranty statement.

All other products (ex: travel accessories, waterproof, and packing items), including electronics, are warranted to be free from defects in materials and workmanship for 90 days from the date of purchase under the conditions described in this limited warranty statement.

This warranty is designed to protect you against defects in materials and workmanship only. Like any product, your Travelon product will wear over time with normal use. This warranty does not cover damage resulting from wear and tear, misuse (ex: overstuffing), neglect, abuse (ex: improper care- call us first or see our FAQs if you aren’t sure how to clean it), alteration, attempted theft, or damage caused by airlines or common carriers (at least it wasn’t lost.) Please also note we don’t warranty your lock when you forget the combination. I hate when that happens but we don’t have a master code once you change it from the factory code.

This warranty is limited to the retail value paid for the product.  Travelon has the right to repair, replace (with the same or similar product), or provide credit up to the aforementioned value. This warranty is also limited to original purchases from authorized sellers of Travelon products. The value does not include shipping costs.

Travelon does not make any implied warranties of merchantability or use for a specific purpose nor does the limited warranty apply to incidental or consequential damages. This includes but is not limited to, personal injury, property damage, loss of personal items, replacement costs, loss of income, or identity theft costs.  Some jurisdictions do not allow limitations on incidental or consequential damages nor the extent of an implied warranty, so the foregoing may not apply to you.

If in the unfortunate event you experience an applicable warranty issue:

Please contact the retailer the item was purchased from for their return policy as soon as possible.  If you are not satisfied please do not hesitate to contact Travelon's friendly Customer Service experts at customerservice@travelonbags.com or 1-800-537-5544.

To process a warranty claim Travelon will kindly ask you to supply the following:

1) Name, Address, and Email

2) Photos of the issue (thank goodness for camera phones)

3) Proof of Purchase

4) Photo of the Travelon authentic manufacture label (will be in all items that are applicable for the 5-year bag warranty.) Please see FAQ for help locating.


 

 

Warranty for purchases made OUTSIDE the US or Canada

Contact the Company that sold you the Travelon product and review their warranty and return policy. Most international sellers have their own policy and your purchase would be covered under their policy. Travelon warrants your Travelon bag to be free of defects in workmanship or materials for one (1) year from the date of purchase. All other products, including electronics, are warranted to be free from defects in materials and workmanship for 90 days from the date of purchase.

If the product failure happened outside of the seller’s normal warranty period and within the one (1) year Travelon Warranty Period, contact Travelon’s Customer Service (customerservice@travelonbags.com). You will be asked to provide a dated proof of purchase and confirmation that the product is no longer covered by the seller’s warranty.

Travelon will make every effort to replace the defective product with a similar product or a product of comparable retail value (at Travelon’s discretion). If a replacement product is available, and wish to have it sent to an address outside the United States or Canada you will be responsible for the international shipping and handling costs.

This warranty is designed to protect you against defects in materials and workmanship only. Like any product, your Travelon product will wear over time with normal use. This warranty does not cover damage resulting from wear and tear, misuse, abuse, or damage caused by common carriers. Travelon does not make any implied warranties of merchantability, or use for a specific purpose nor does the limited warranty apply to incidental or consequential damages.


© 2018 Travelon, All Rights Reserved     Rev0302017

 


FAQS

How do I clean my new Travelon bag?

How do I clean my RFID Blocking Wallet/ID Holder/Passport Case/Purse Organizer...?

How do I recalibrate my Travelon digital scale?

Will my RFID Blocking product set off airport security?

What frequencies does Travelon RFID Blocking protect against?

What battery size do I use in my Travelon product?

Why am I seeing a California Prop 65 Warning?

How do I set the time and other features on my new Travel Alarm?


 

Q: How do I clean my new Travelon bag?

A: If your bag is Microfiber, Polyester, Nylon, Cotton or Canvas

  • Spot clean only with a damp cloth. If necessary, use a mild fabric detergent.
  • Pat dry with a clean dry cloth.
  • Do not put in washing machine or dishwasher.

If your bag is Microsuede

  • Spot clean only with a damp cloth. If necessary, use a mild fabric detergent.
  • Pat dry with a clean dry cloth.
  • After the bag is dry, it may be neccessary to fluff the fibers to regain its suede texture. Rub the surface of the bag in a circular motion with a stiff, clean toothbrush.
  • Do not put in washing machine or dishwasher.

If your bag is Leather

  • Spot clean only with a gentle leather cleaner. We recommend testing your leather cleaner on a small, hidden area first.
  • Do not put in washing machine or dishwasher.

Q: How do I clean my RFID Blocking Wallet/ID Holder/Passport Case/Purse Organizer...?

A: There are no electronics in the RFID blocking feature in your Travelon product. Go ahead and clean it as you would a product without an RFID Blocking feature.


Q: How do I recalibrate my Travelon digital scale?

A: Your Travelon digital scale is recalibrated every time you press the / power button. Inaccuracy or malfunction is most likely the result of low batteries, or overloading.

If your scale is indicating the batteries are low, change batteries. If your scale indicates it is overloaded (weight capacity up to 110 lb. / 50 kilograms) remove excess load/weight immediately. Overloading can cause permanent damage.


Q: Will my RFID Blocking product set off airport security?

A: TSA's current regulations dictate that pockets are emptied and contents placed through x-ray screening, along with bags and other carry-on items. Your RFID Blocking product should go through x-ray. If you forget and keep your wallet in your pocket, yes, it will set off security screening devices.


Q: What frequencies does Travelon RFID Blocking protect against?

The Travelon RFID blocking products blocks transmission of this information when the cards are in the RFID blocking product, compartment or pocket, preventing unauthorized access. Our products are designed for use with RF Smart Cards, ID’s and Passports, which work on a limited range (i.e. Tap & Go / SpeedPass, etc.). These types of chips most often fall within the 125 kHZ (Low Frequency) or 13.56 MHZ (High Frequency) categories. The card or passport needs to be within touching distance of the reader in order to register the information that is embedded on the RF chip. Our RFID items are not intended to be used for purposes beyond the standard LF/HF scope for which they were developed.


Q: What battery size do I use in my Travelon product?

A: Here's a list:

Item #   Description Battery Size  QTY
  12240  4-in-1 Car Emergency Tool AA  2
* 02053  Travel Alarm Clock  CR2025  1
* 12290  All Purpose Digital Clock & Timer      G13-A lithium     1
  12267  3 Speed Personal Folding Fan  AA  4
* 12112  Egronomic Digital Scale  AAA  2
* 12266  On Your Weigh Luggage Scale  CR2032  2
  12402  Micro Scale  CR2032  2
* 12237  Toothbrush Case  AAA  3
* 1920  Noise Reducing Headphones  AAA  1
* 19001  Noise Reducing Earbuds  AAA  1
* 02038  Mini Travel Scale  CR2032  1
*Discontinued      


Q: How do I set the time and other features on my new travel alarm clock?

GENERAL: This clock can be set to a 12hr or 24hr clock. In 12hr, PM will be displayed but AM will not.

BATTERY: Requires 2 x AAA batteries (not included). Ensure correct location of battery noting polarity (+ and -) identified on the battery and compartment. When inserting the batteries for the first time, the clock may play a tune. If this happens, press the snooze button. It is recommended that the battery is replaced annually, even if the clock is still running.
Additional Notes:
Do not mix used batteries. Use only new batteries.
Avoid short circuiting the terminals of the battery.
Remove the battery during long periods of non-use.
Battery leakage and corrosion could damage the clock.
Remove exhausted battery from compartment.
Dispose of batteries properly.

SETTING THE CLOCK: From the clock display screen, press “SET”. The following will flash each time the “SET” button is pressed:
• Seconds
• Hour (in 12hr clock mode PM will be displayed, but not AM)
• Minutes
• Year
• Month
• Date
• [Return to clock display screen]

Use the “UP” and “DOWN” button to set the function.
Note: The Day will adjust as you set the correct date. The Temp is not settable.

SETTING THE ALARM:  Start from clock display screen, press “MODE” once. “Alarm” will be displayed. Press “SET”. The following will flash each time the “SET” button is pressed.
• Hour (in 12hr clock mode PM will be displayed, but not AM)
• Minutes
• Tune Select (Use “UP” and “DOWN” button to change choose from 8  different tunes)
• Press “MODE” 4 times to return to the time

Use the “UP” and “DOWN” button to set the function. In the time mode press “ALARM” to set/un-set the alarm. When the alarm activates press “SNOOZE” to delay the alarm for 6 minutes. Press “ALARM” to stop the alarm.
Note: The Day will adjust as you set the correct date. The Temp is not settable.

USING THE TIMER:
Start from clock display screen:

UP = To activate the Count Up feature:
Press “MODE” twice
Press “UP” to start the counter
TIMER display will be blinking
The small display near the arrow is in seconds
The larger display under TIMER is in minutes (0:01 = 1 minute)
Press “DOWN” to stop the timer
Press “SET” to re-set the time to zero

DOWN  = To activate the Count Down feature:
Press “MODE” three times
Press “SET” once to set the hour, press again for minutes (1 minute is the shortest time that can be programmed)
Press “SET” to confirm the count down time
Press “UP” to start the count down
When 0:00:00 is reached, a tune will play  
To turn off the tune, press “SET” or “SNOOZE”

Press “MODE” twice to return back to the clock display screen.

NOTE: After a short while the display will return to the time function.
The time will still be running. Press “MODE” twice to return to the timer.

 

 

 

 

 

 

 

 

 

For more information contact us today.