travelon
TRAVELON
Warranty

How do I Register my Travelon product and activate my warranty?

Simply go to www.travelonbags.com/register

  • Enter the purchase date along with the name and address of the authorized Travelon seller from where you purchased your Travelon product. Travelon’s warranty is limited to the original owner and original purchase of the product.
  • Enter the Manufactures dated Label 14-digit item number and 12-digit UPC number. This label or tag can be found inside your bag or wallet, sewn into the seam.
  • Enter your name, email and other contact information

What is the warranty for a Travelon bag or wallet purchase in the US or Canada?

Travelon® branded Anti-Theft bags and wallets have been manufactured to provide you with years of trouble-free use. Travelon warrants strictly to those original consumer purchasers, who for their own use or the use by another consumer end user, purchased a Travelon Anti-Theft bag and/or wallet (includes carry-on bags and toiletry kits) to be free from defects in material and workmanship up to two years from purchase for which the original consumers dated proof of purchase by an authorized seller is provided. In addition, the authentic Manufacture dated Label (as stated below) must be provided – without, the two year warranty will be voided. This warranty does not cover damage caused by neglect, accidents, misuse, damage by a common carrier (such as airline), normal wear and tear or improper care.

This warranty is limited to the retail value paid for the product. Travelon has the right to replace with the same or similar product, or provide credit up to the aforementioned value. This warranty is also limited to original owner and original purchases from authorized sellers of Travelon products. The value does not include shipping costs.

Travelon does not make any implied warranties of merchantability or use for a specific purpose nor does the limited warranty apply to incidental or consequential damages. This includes but is not limited to, personal injury, property damage, loss of personal items, replacement costs, loss of income, or identity theft costs. Some jurisdictions do not allow limitations on incidental or consequential damages nor the extent of an implied warranty, so the foregoing may not apply to you.

Travelon does not accept returns of defective products to its warehouse and does not assume any responsibility for these returns. If your product has a manufacturing defect and you wish to submit a claim, please contact Travelon's friendly Customer Service experts at customerservice@travelonbags.com or 1-800-537-5544 and arrange to submit the following information:

  1. Name, Address, Daytime Phone Number and Email
  2. Photos of the issue and the bag (thank goodness for camera phones)
  3. Photo of the Travelon authentic manufacture label (will be inside all items that are applicable for the 2-year bag warranty. Removal of this Manufacture Label from the bag will automatically void the warranty.
  4. Please see below image for help locating
  5. Provide proof of purchase receipt including date of purchase

Customer Service will review the visual proof submitted by you to determine if a replacement will be provided. If you purchased your bag at an independent retailer or department store, please return your bag to that store. 

What about non-bag products?

All other Travelon® branded products (ex: travel accessories, waterproof, and packing items), including electronics, are warranted to be free from defects in materials and workmanship for 90 days from the date of purchase under the conditions described in this limited warranty statement.

This warranty does not cover damage resulting from wear and tear, misuse (ex: overstuffing), neglect, abuse (ex: improper care- call us first or see our FAQs if you aren’t sure how to clean it), alteration, attempted theft, or damage caused by airlines or common carriers. Please also note we don’t warranty your lock when you forget the combination. We don’t have a master code once you change it from the factory code

This warranty is limited to the retail value paid for the product. Travelon has the right to replace with the same or similar product, or provide credit up to the aforementioned value. This warranty is also limited to original owner and original purchases from authorized sellers of Travelon products. The value does not include shipping costs.

Travelon does not make any implied warranties of merchantability or use for a specific purpose nor does the limited warranty apply to incidental or consequential damages. This includes but is not limited to, personal injury, property damage, loss of personal items, replacement costs, loss of income, or identity theft costs. Some jurisdictions do not allow limitations on incidental or consequential damages nor the extent of an implied warranty, so the foregoing may not apply to you.

Travelon does not accept returns of defective products to its warehouse and does not assume any responsibility for these returns. If your product has a manufacturing defect and you wish to submit a claim, please contact Travelon's friendly Customer Service experts at customerservice@travelonbags.com or 1-800-537-5544 and arrange to submit the following information:

  1. Name, Address, Daytime Phone Number and Email
  2. Photos of the issue (thank goodness for camera phones)
  3. Provide proof of purchase receipt including date of purchase

Customer Service will review the visual proof submitted by you to determine if a replacement will be provided. If you purchased your Travelon product at an independent retailer or department store, please return your Travelon product to that store.

What is the warranty for puchases outside the US and Canada?

Contact the Company that sold you the Travelon product and review their warranty and return policy. Most international sellers have their own policy and your purchase would be covered under their policy. Travelon warrants your Travelon Anti-Theft bag to be free of defects in workmanship or materials for one year from the original purchase date with a dated receipt from an Travelon authorized seller. Without the receipt as proof of purchase, Travelon warrants the bag for one year from the Manufacture Date as shown on the Manufacturer’s Label under the conditions described in this limited warranty statement. Removal of this label from the bag will automatically void the bag’s warranty. All other Travelon products, including electronics, are warranted to be free from defects in materials and workmanship for 90 days from the date of purchase.

If the product failure happened outside of the seller’s normal warranty period and within the one (1) year Travelon Warranty Period, contact Travelon’s Customer Service (customerservice@travelonbags.com). You will be asked to provide:

  1. Name, Address, Daytime Phone Number and Email
  2. Photos of the issue and the bag (thank goodness for camera phones)
  3. Photo of the Travelon authentic manufacture label (will be in all items that are applicable for the 1-year bag warranty.) Please see FAQ for help locating.
  4. Provide proof of purchase receipt including date of purchase
  5. Confirmation that the product is no longer covered by the seller’s warranty

Travelon will make every effort to replace the defective product with a similar product or a product of comparable retail value (at Travelon’s discretion). If a replacement product is available, and you wish to have it sent to an address outside the United States or Canada you will be responsible for the international shipping and handling costs.

This warranty is designed to protect you against defects in materials and workmanship only. Like any product, your Travelon product will wear over time with normal use. This warranty does not cover damage resulting from wear and tear, misuse, abuse, or damage caused by common carriers. Travelon does not make any implied warranties of merchantability, or use for a specific purpose nor does the limited warranty apply to incidental or consequential damages.

© 2019 Travelon, All Rights Reserved    Rev0302017